National Portal Delivers eServices for Bangladesh Citizens

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The Government of Bangladesh has made substantial strides towards achieving its long-term Perspective Plan (2010-2021) by introducing the National Portal, or NP, which is primarily intended to serve as an information dissemination mechanism for the population, especially the underserved.

The National Portal’s journey started in 2007 when the government introduced a central portal by way of a preliminary endeavour. In 2010, a countrywide initiative was undertaken to introduce portals for all of the country’s 64 districts. Based on the lessons learned from these experiences, the ‘Guidelines on Content Preparation’ and ‘Training Guidelines’ on the same subject were prepared to widen the portals’ scope and reach.

Subsequently, some 22,000 government officials were trained on developing and maintaining the Portal, which created an enabling environment to further advance the effort. Finally, in 2013 and 2014, some 25,000+ websites, adhering to a common architecture, design, and structure in terms of their contents, were integrated within the National Portal and introduced in all tiers of public offices (Union Parishad, the lowest tier of local government, Upazila or Sub-district, district, division, directorate and ministries).

In the new National Portal, citizens are finding a convenient channel for obtaining information from public offices at lower cost and with less hassle. The Portal is also mobile-friendly, thereby ensuring greater access to information since the country enjoys over 70 per cent mobile penetration, with over 80 per cent of Internet access happening over mobile phones. Citizens who are unable to access the websites directly can go to the nearest digital centre, of which there are some 5000+ countrywide.

It is worth noting here that there are complementary initiatives in progress to upgrade the Portal further so that it can host all electronic versions of government services. Mobile applications are also being developed to make it easily accessible to persons with disabilities.

At present, some 100+ services (selected on the basis of importance and public demand), including online passport applications and electricity bill payments, have already been incorporated, and more services will soon be fully automated and provided via the Portal further to a mandatory government directive that will shortly be coming into effect.

Complied from WSIS Stocktaking: Success Stories 2015

ISIF Asia Award Winners for 2015 announced and Community Choice Award open

The Awards recognize initiatives from organizations that have already been implemented, or are in the final stages of implementation, and have been successful in addressing their communities’ needs.

During the 2015 call for nominations, four award winners were selected out of the 78 nominations received across four categories, covering 12 economies in the Asia Pacific. Proposals from Bangladesh, Cambodia, China, India, Indonesia, Malaysia, Nepal, Pakistan, Philippines, Singapore, Sri Lanka and Thailand were assessed by the Selection Committee.

The commitment and continuous support from the Selection Committee to choose the best projects is key to provide legitimacy to this award. We thank Phet Sayo (IDRC), Gaurab Raj Upadhaya (APNIC EC), Rajnesh Singh (Internet Society), Edmon Chung (Dot Asia Organization), George Michaelson (APNIC staff), and David Rowe (ROWETEL, former ISIF Asia grant recipient) for their time, their comments and their eye for detail.

Each winner has received a cash prize of AUD 3,000 to support their work and a travel grant for a project representative to participate at the 10th Internet Governance Forum (Joao Pessoa, Brazil – November 2015) to participate at the awards ceremony, showcase their project, make new professional contacts, and participate in discussions about the future of the Internet.

This year was particularly interesting to receive an application from China, for the very first time since the inception of the ISIF Asia program.

31 applications were accepted for the selection process and are publicly available for anyone interested to learn more about the ingenuity and practical approaches that originate from our region. 16 applications were selected as finalists.

53% for nominations came from private sector and social enterprises, 24% from non-profits, 13% from the academic sector and 10% from government agencies.

The category that received more applications was Innovation on learning and localization with 38%, followed by Code for the common good with 28%, Rights 24% and Innovation on access provision 9%.

86% of the nominated projects are lead by men, only 14% lead by women.

One winner was awarded for each category, three from non-profits and one from private sector and three projects will be represented by women at the Awards Ceremony.

One of the four award winners will receive the Community Choice Award, an additional AUD 1000 for the project with more online votes from the community. The online vote opened on 9 September until 9 November. The winner of the Community Choice Award will be announced at the Awards ceremony. Cast your vote and support the winners!

DocHers  Batik Fractal  Jaroka  I change my city

Awards winners were selected in four categories, as follows:

  • Innovation on access provision: doctHERs – Pakistan, NAYA JEEVAN. doctHERs is a novel healthcare marketplace that connects home-restricted female doctors to millions of underserved patients in real-time while leveraging technology. doctHERs circumvents socio-cultural barriers that restrict women to their homes, while correcting two market failures: access to quality healthcare and women’s inclusion in the workforce. doctHERs leapfrogs traditional market approaches to healthcare delivery and drives innovative, sytems change.
  • Code for the common good: Batik Fractal – Indonesia, Piksel Indonesia Company. Piksel Indonesia is creative social enterprise founded in 2007 and registered as legal entity in 2009. Piksel Indonesia is the creator of Batik Fractal and jBatik Software. Through a yearlong research about batik and science, we then developed a modeling software application to create batik design generatively and presented the innovation in 10th Generative Art International Conference in Milan Italy. In 2008, this innovation funded by Business Innovation Fund SENADA USAID and created jBatik v.1 and focus to empower batik artisans in Bandung. Since that time, Piksel Indonesia is working to empower batik and craft artisans in all Indonesia especially in Java and Bali. Currently, we have trained around 1400 artisans to use jBatik software. The training was firstly organized by the local government in each rural area and villages where batik artisans usually live. As an innovation, the use of the software into traditional art needs intensive training and continued the effort. Through several training levels in mastering the use of jBatik software, the artisans can incorporate technology to develop their traditional craft work. The artisans are not only now have access to affordable technology and use the technology to develop their batik, but also have been proven to contribute to increase productivity, bring more sales and increase their profit which lead to improved income.
  • Innovation on learning and localization: Jaroka Mobile Based Tele-Healthcare – Pakistan, UM Healthcare Trust. We aim to devise newer and effective ways for bringing a rapid change in healthcare domain for rural communities. We have launched Jaroka to lower the cost of delivering care dramatically by leveraging ICT to deliver the scarcest resource, medical expertise, remotely. Jaroka Tele-Healthcare model utilizes internet and mobile platform to extend tele-healthcare services in rural Pakistan. This includes voice, Short Text Messaging (SMS),Multimedia Messaging (MMS),GPRS/Edge and VSAT to quickly and efficiently extend medical advice to Rural Health Workers (RHWs) in the field by connecting them to our network of specialists in cities and abroad. This model also includes Pakistan’s First Health Map through which the latest and live healthcare information is shared with relevant stakeholder across Pakistan to improve the healthcare in Pakistan.Through this project over 130,000 has been provided treated at hospitals and in fields.
  • Rights: I Change My City – India, Janaagraha Centre for Citizenship and Democracy. Ichangemycity.com is a hyper-local social change network that has created communities of citizens in Bengaluru, keen on solving city centric problems and has resolved around 10,000 complaints by connecting them to various government agencies. The site has tried to help solve issues ranging from garbage collection, poor street lighting, potholes and security related issue in the suburbs. It has also provided citizens with useful information on how much funds have been allocated to wards and constituencies and how the same has been uitilised. The unique power of ichangemycity.com is that it networks people locally to address issues of common concerns. It connects people on-line to bring them together off-line for civic engagement on the ground. The multiplicity of various government departments and the paperwork involved acts as a deterrent for many individuals to connect with civic agencies. Ichangemycity.com tries to address this problem by being a seamless bridge between government and citizens. Ichangemycity.com works on the 4C mantra- Complaint, Community, Connect, and Content.

FightVAW is helping reduce violence against women in Nepal

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According to the World Bank 2014 regional report, Violence Against Women and Girls: Lessons from South Asia, gender-based violence is an acute problem in Nepal, with women being subjected to different forms of violence, namely, physical intimate partner violence, sexual exploitation, rape and forced labor. At the same time, the Nepal Telecommunication Authority reported over 80% mobile usage.

The prevalence of violence against women and the impressive penetration of technology in Nepal prompted a one-day Hackathon on Violence Against Women (VAWHack) intended to generate applications that could address the issue of gender-based violence in Nepal. The VAWHack, the first such event in Nepal, was organized jointly by the World Bank, the International Finance Corporation, YoungInnovations and the Computer Association of Nepal. It brought together private sector representatives, gender experts and young techies to create ICT tools able to help survivors of violence against women and civil society organizations working to reduce its effect on society.

The hackathon produced FightVAW, an ICT-based initiative that provides survivors of violence against women with an alternative means of reporting their cases, via phone call, SMS and online. It enhances coordination among civil society organizations that provide care and services. With an organized case-management system that records complaints and forwards cases to different institutions providing related rehabilitation and legal services, FightVAW uses technology to address a social issue.

FightVAW is the first project of its kind to use ICTs in providing end-to-end solutions to problems involving violence against women in Nepal. It has the additional benefit of reducing survivors’ trauma by sparing them the need to repeat their negative experiences in every organization they reach out to. It also serves as a one-stop site for information on organizations working to prevent violence against women. FightVAW provides a platform for sharing the inspirational stories of women who have moved on in life after such unfortunate incidents.

Through government involvement and the inclusion of private and public organizations working in this field, FightVAW aims to work competitively towards successfully putting an end to violence against women in Nepal.

Complied from WSIS Stocktaking: Success Stories 2015