The Government of Bangladesh has made substantial strides towards achieving its long-term Perspective Plan (2010-2021) by introducing the National Portal, or NP, which is primarily intended to serve as an information dissemination mechanism for the population, especially the underserved.
The National Portal’s journey started in 2007 when the government introduced a central portal by way of a preliminary endeavour. In 2010, a countrywide initiative was undertaken to introduce portals for all of the country’s 64 districts. Based on the lessons learned from these experiences, the ‘Guidelines on Content Preparation’ and ‘Training Guidelines’ on the same subject were prepared to widen the portals’ scope and reach.
Subsequently, some 22,000 government officials were trained on developing and maintaining the Portal, which created an enabling environment to further advance the effort. Finally, in 2013 and 2014, some 25,000+ websites, adhering to a common architecture, design, and structure in terms of their contents, were integrated within the National Portal and introduced in all tiers of public offices (Union Parishad, the lowest tier of local government, Upazila or Sub-district, district, division, directorate and ministries).
In the new National Portal, citizens are finding a convenient channel for obtaining information from public offices at lower cost and with less hassle. The Portal is also mobile-friendly, thereby ensuring greater access to information since the country enjoys over 70 per cent mobile penetration, with over 80 per cent of Internet access happening over mobile phones. Citizens who are unable to access the websites directly can go to the nearest digital centre, of which there are some 5000+ countrywide.
It is worth noting here that there are complementary initiatives in progress to upgrade the Portal further so that it can host all electronic versions of government services. Mobile applications are also being developed to make it easily accessible to persons with disabilities.
At present, some 100+ services (selected on the basis of importance and public demand), including online passport applications and electricity bill payments, have already been incorporated, and more services will soon be fully automated and provided via the Portal further to a mandatory government directive that will shortly be coming into effect.
Complied from WSIS Stocktaking: Success Stories 2015