Project factsheet information

Project Title Virtual Queuing System and Big Data Analytic Dashboard to Improve Quality of Community Health Center Services in Bandung
Full name and acronym Nuesto Technology

Jl. Akuntansi No.1, Cigadung, Bandung

West Java, Indonesia


Phone +62 8568050310
Dates covered by this report: 05-02-2018 – 05-04-2018 –
Report submission date 16-04-2018
Country where project was implemented Indonesia
Project leader name Nur Faridah
Project Team Panji Prabowo [email protected]
Aditya Satrya [email protected]
Evan Kamaratul Insani [email protected]
Partner organization ITB (Institute Technology of Bandung), PT LEN Industri (State Owned Enterprise), Public health office of Bandung.
Total budget approved 23,000.00 USD
Project summary

Health provision is one of the hardest problems that Indonesia should face and solve. Many stakeholders have been trying to implement some solutions from the improvement in the infrastructure, medical personnel, and financial assistance, as well as prevention program such as healthy lifestyle, counselling, etc. The government is also building community health centres around the country. These community health centres, targeted specifically for the middle and low income population also receives financial support by the government. Having a role as the counsellor and the first aid giver, the community health centre has a vital role to improve the health of people in Indonesia. There is over 9,000 community health centres developed in Indonesia, with 78 established in Bandung. However, the community health centre service has got many bad impressions from the visitors due to crowded queuing management with over 200 visitors in each community health centre with only 10 medical personnel attending.

As routine visitors of the community health centre of Bandung, the project team identify that the best way to improve the queueing system was to improve the manual process to get the queue number. The manual process required patients to wait for longer periods of time. For example, to arrive to the center to get their number at 5 am to get the service at 9 am, which means on average the patient need to wait 4 hours to just get in to the service. After finding the main problems the team approached some stakeholders from academics and government from smart city program and arrived to the conclusion of developing an online queueing application.

Qiwii has been developed since early 2016. Its main registration channels are SMS and on the spot kiosk, considering that the visitors are non-tech savvy ones. In early 2017, as the SMS cost was not affordable for the community health centre, we start developing the mobile application to ease the registration process. Qiwii development continued in 2018, with support from ISIF Asia, to develop a mobile application and big data dashboard to get real-time health analytics and information.

Mobile Application

All the visitors in community health center now may register from the mobile application, available here.

The mobile application is the result of a long iteration UX flow, where we also integrate to the internal community health centre database to generate medical record of the visitors.

Here are the mobile application screenshot and features:

2. Big-data dashboard analytics

The big data dashboard analytics allows stakeholders in the health sectors to visualize the variety of health issues in the area where they serve:

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